Refund policy

RETURNS AND REFUND POLICY 247FASTLIFE

RIGHT OF WITHDRAWAL

For any reason, you may return an item purchased through our website and request a refund, provided that the item has never been used.
The return request must be submitted via email within 14 calendar days from the delivery date of the products. After this period, unfortunately we will no longer be able to process the return.

Due to the limited quantity of our products, we currently do not offer size exchanges. However, you may return the purchased items to receive a refund and place a new order online for the desired item. We recommend checking the availability of the desired size on our website before initiating the return process.

To request a return and refund, please send an email to info@247fastlife.it, including the following information:

• First name, last name, and the email address used to place the order
  
• Order number (received via email)
  
• The product you wish to return and, if possible (but not mandatory), the reason for the return. This information helps us improve our services.

After submitting your request to our Customer Service with all the required information, if the request complies with our return policy, the customer will receive a return authorization email with instructions on how to proceed. Customers are kindly requested to carefully follow the instructions provided via email and in any attached documents in order to ensure the correct processing of the return and refund.

When the courier collects the return shipment, the customer has the right and responsibility to sign the courier’s collection receipt and keep a copy. In case of any issues, the signature will be the only proof confirming that the package has been handed over to the courier. Without this signature, we will not be able to process any claims related to collection issues, and the collection may be considered cancelled and non-refundable. If the customer does not receive the return authorization from us, the goods must not be handed over to the courier, as they will not be accepted upon arrival at our warehouse. If the customer sends the goods without our authorization, they will be required to cover the cost of shipping the goods back to themselves.

All products must be returned in the same condition in which they were originally delivered, including all brand packaging, labels, and tags, and must not have been used. Returns that are damaged, stained, washed, or altered will not be accepted and will be sent back to the customer, who will be responsible for the shipping costs. If an order includes a free promotional item, the return must include all products received, and partial returns will not be accepted. All products must be returned in perfect condition and must comply with our return requirements. The right of withdrawal does not apply to items damaged during transport, items with customizations or non-standard color variations, items that cannot be returned for hygiene or health protection reasons, purchases made outside our official website (www.247fastlife.it)

To ensure proper protection during shipping, we recommend returning items inside their original packaging and using an additional external protective box or wrapping to avoid damage during transport. Upon arrival at our warehouse, the returned product will be inspected to verify any damage or tampering not caused by transportation. If the item presents defects attributable to the manufacturer or seller, a refund will be issued. If the defect is attributable to the customer, the refund cannot be processed, and the customer will be responsible for arranging and paying for a new shipment to have the goods returned to them.

247FASTLIFE® reserves the right to withhold the refund until the returned products have been received. Refunds may take up to 14 business days to appear on the customer's bank statement, depending on the bank.

The return shipping costs are always the responsibility of the customer and will be deducted from the refund amount. The return shipping cost within Italy is €15. Shipping costs (including the original shipping cost paid when placing the order) are non-refundable.

*For international shipments, the deducted amount may be higher and will be communicated directly via email.

STORAGE / UNDELIVERED SHIPMENTS

If a package cannot be delivered and is placed in courier storage due to reasons attributable to the customer (incorrect address, inability to contact the recipient, etc.), an additional storage fee will be applied. This amount must be paid by the customer upon delivery. If the customer refuses to pay this fee, or if the package cannot be delivered due to reasons attributable to the customer, the order will be cancelled and the goods will be returned to us. In this case a return shipment will be arranged at the customer’s expense and the storage fee charged by the courier will be deducted from the refund once the goods are returned to us. The storage fee amount is determined by the courier and will only be communicated to us at the time the goods are returned.

For more information about our return and storage policies, please contact us at: info@247fastlife.it